Care Coordinator/Monitoring Officer

Care Coordinator/Monitoring Officer

  • Post Date:May 29, 2015
  • Views2641
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142 Northern Avenue, Sheffield S2 2EJ
Job Description

Position: Care Coordinator/Monitoring Officer Aberdeen

Responsible to: Managing Director/Registered Manager



Purpose of position:

To promote a caring environment for Service Users through high standards of professional practice, which are conducive to the physical, emotional, social, intellectual and spiritual needs of the Service Users.

To ensure that each Service User receives care appropriate to their individual needs.

To implement the requirements of the CQC’s Essential Standards of Quality and Safety.

To carry out Induction training with new members of staff, providing support and carrying out final assessment.

Assist with the delivery of mandatory training through in-house provision, assess, produce certificates and maintain records.


Principal Responsibilities:

Day-to-day running of the Service

To provide all relevant information and documentation to prospective new Service Users and to visit them in their home for discussion.

Conduct reviews and liase with external agencies such as, Social Services, GPs, District Nurses, and with Service Users their families and/or representatives.

To provide out-of-hours service as contracted for the needs of the business.

To carry out general office duties, answer telephone, in line with your job requirements.

To assist in the investigation of complaints. Take appropriate action and report to the Registered Manager, and the Care Quality Commission, if required.

To liaise and co-operate with CQC and Social Services Inspectors and Inspection procedures.

To ensure that each new Service User receives a written copy of the Service User’s Guide and Terms and Conditions of service, and ensure that each Service User and, where appropriate, the family, representative and careworkers understands them.

To participate in internal Quality audits and reviews.

To comply with and assist in the development of the Company Quality Control system and comply with all Policies and Procedures.



Service User Care


To ensure that the emotional, spiritual, physical, medical and material needs of the Service User are recognised, assessed and met

To support Service Users in the taking of decisions in matters which affect their lifestyle.

To ensure that all Outcomes of the Fundamental Standards Of Quality and Safety are met for the provision of care to Service Users.

To develop and maintain an accurate and secure system for dealing with the records relating to Service Users and to ensure that all records are complete.

To make or contribute to the assessment of need of each Service User in conjunction with the Service User, relevant professional agencies and, where appropriate, the Service Users family, and develop a Working Care Plan based on assessments which provides a satisfactory quality of life for that person.

Through the needs assessment, ensure the provision of healthcare arrangements which may include the ordering, recording and where identified, the administration of prescribed medication within the limits of the current Policy covering this.

To carry out Health and Safety Risk Assessment, Moving and Handling Risk Assessments in the Service User’s home and include findings in the Working Care Plan.

To assist Service Users in obtaining any aids or equipment that may be required.

To produce Log Books for each Service User and ensure delivery to their home.

To make up new Service User files and introduce into filing system, and ensure that all records are complete and accurate.

To carry out regular monitoring of service provided by visiting the Service User in their home and carrying out such checks as necessary to ensure that service provided still meets their needs. Record any possible changes in the appropriate documents.

To conduct half yearly, a Service User review on the quality of care provided, by use of questionnaire.

Provide practical cover to Service Users in emergency and cover situations.

To promote relationships which enable each Service User to participate in the life of the local community to the maximum of their ability





To assist the Registered Manager and HR Manager in recruitment, training and development of care staff.

To assist the Registered Manager in ensuring that there is good communication between and within staff at all levels, and to attend staff meetings, supervisions and appraisal interviews.

To undertake training to meet statutory and development needs of the position.

To arrange staff rotas on a weekly basis.

To assist in ensuring that effective induction, supervision, monitoring and assessment of staff are carried out and that training needs are identified and met.

To shadow new careworkers on calls and provide written reports on progress to the Registered Manager.

Carry out ‘spot checks’ in Service User’s homes, observing careworkers delivering service, as part of the need to carry out supervision of staff.





To advise the Registered Manager of any malfunctions of the heating, lighting or emergency systems, and that the security of the premises is effective.

To ensure that the Fire Regulations are complied with and advise the Registered Manager if there are any areas of risk.

To assess Service User’s homes with regard to Health and Safety and Infection Control issues, and provide advice to staff regarding safe and healthy working practices in the field.


To ensure that Service Users are, wherever possible, supported in retaining responsibility of their own money and financial arrangements.

To ensure that, where financial transactions are carried out on behalf of the Service User, these are recorded in the Working Care Plan and that systems are in place to ensure the transaction is carried out properly and that records are kept.



Person Specification


A suitable qualification in Care NVQ 2 (leading to NVQ 3 or above)

Qualified Moving and Handling Trainer

Able to take responsibility

Show leadership skills

Be self motivated




Sensitive to the needs of others

High-level communication skills

Committed to achieving high standards

Committed to training


All staff are required to respect the confidentiality of all matters that they might learn in the course of their employment. All staff are expected to respect the requirements under the Data Protection Act 1998.

All staff must ensure that they are aware of their responsibilities under the Health and Safety as Work Act etc 1974.



Hours of work


7.00 a.m. to 5.00 p.m. Monday to Friday

Out of Hours as required contractually as per business needs.

For more information on this Senior Support Worker job opportunity please apply now.

• Contact: Lisa Johnson
• Reference: PHR-bham-lj935245
• Job ID: 08125621